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Cookie Policy

ŞikayetTR (www.sikayettr.com) uses cookies to protect the privacy of our users visiting our website and to improve their digital experience. This Cookie Policy has been prepared in accordance with the Personal Data Protection Law (KVKK) and relevant legislation to explain the scope, purpose, and how users can manage the cookies used on our site.

1. What is a Cookie?

Cookies are small text files saved to your device (computer, smartphone, tablet) via your browser when you visit a website. These files help us recognize you when you visit our site again, facilitate your transactions, and provide you with a faster, safer, and personalized service.

2. Purposes of Using Cookies

On the ŞikayetTR platform, cookies are used for the following main purposes:

  • System Operation (Strictly Necessary Cookies): Required for you to log in, fill out complaint forms, and securely use the basic functions of the site.
  • Performance and Analytics: Used to improve the performance of the platform and fix errors by analyzing how many people visit our site and which pages receive the most clicks.
  • Functionality and Preferences: Used to provide convenience during your subsequent visits by remembering your preferences on the site, such as language, region, or keeping your session open.

3. Types of Cookies Used by ŞikayetTR

A. Session Cookies

These are temporary cookies used during your visit and automatically deleted after you close your browser. They are mandatory for ensuring the security of your membership panel and keeping your session open.

B. Persistent Cookies

These cookies are not deleted when you close your browser; they remain on your device for a specific period depending on their purpose or until you manually delete them. They allow us to remember your preferences when you return to our site.

C. Third-Party Cookies

These are cookies placed on your device by statistics, analysis, and infrastructure tools (e.g., Google Analytics) used on our site. The management of these cookies belongs entirely to the relevant third-party providers.

4. How Can You Control or Delete Cookies?

Preferences regarding the use of cookies are entirely under the user's control. Most web browsers are set to accept cookies automatically. However, you can completely block cookies, receive warnings when a cookie is saved to your device, or only accept certain cookies by changing your browser settings.

We would like to remind you that if cookies are blocked or deleted, some features of the ŞikayetTR website (such as logging in, publishing a complaint, etc.) may partially or completely fail to work, and your user experience may be negatively affected.

You can learn how to change cookie settings in your browser from the links below:

5. Enforcement and Updates

This Cookie Policy comes into effect on the date it is published on the platform by ŞikayetTR. ŞikayetTR reserves the right to update this policy at any time in line with changes in legal regulations or innovations in the technical infrastructure of the site. The updates shall be deemed valid from the moment they are published on the site.

6. Contact

For any questions, opinions, or requests under the KVKK regarding the Cookie Policy, you can contact us via the iletisim@sikayettr.com email address.